Refund policy

Returns and exchanges

Because most HAGO items are made to order, we do not offer returns or exchanges for incorrect size selection, buyer’s remorse, or color preference.

That said, if your item arrives damaged, misprinted, defective, or the wrong item was received, we will replace it or refund you at no cost.

What qualifies as an issue

We will replace or refund items that are:

  • Damaged during shipping

  • Misprinted or defective

  • Incorrect item received

Time window to report an issue

Please contact us within 14 days of delivery with:

  • Your order number

  • A clear photo of the issue (and the shipping packaging if damaged)

What happens next

Once we review your request, we will:

  • Send a replacement, or

  • Issue a refund to your original payment method

Refund timing depends on your bank, but most process within several business days after approval.

Lost packages or delivery issues

If tracking shows your package was delivered but you cannot find it, please check with household members or your local carrier first. If it is still missing, contact us and we will help you troubleshoot next steps.

How to contact us

Email: Returns@hagolife.com
Or use our Contact page: [your contact page link]

Thank you for supporting HAGO.